Brand Marketing Manager

Citadel Credit Union•Uwchlan Township, PA

10h

About The Position

The Brand Manager ensures that every brand touchpoint reinforces Citadel’s key differentiators and value proposition, builds credibility across its footprint, and reflects its community-focused values.

Requirements

Bachelor’s degree in Marketing or Marketing Communications, Brand Management, Business Administration, or Advertising
5–8+ years of experience in brand management, marketing strategy, integrated marketing communications, or consumer or product marketing
Proven ability to partner with marketing, insights/analytics, sales/distribution, and product management functions
Background in developing brand and product positioning frameworks
Experience leading cross-functional teams in development of marketing campaigns
Strategic brand thinking and message creation
Strong written and verbal communication skills
Must possess very strong interpersonal and communications skills
Willingness to participate as a team player and leader, at various organizational levels
Ability to develop and sell new ideas convincingly
Passion to learn and accept responsibility
Ability to manage multiple projects and meet tight deadlines, as well as strong organizational skills
Ability to represent Citadel as a professional, demonstrate adaptability when interacting with internal clients, maintain confidentiality, promote integrity, and support the corporate mission

Responsibilities

Defining and evolving Citadel’s brand positioning, messaging architecture, and strategic differentiation in partnership with marketing leadership
Creating differentiation for the Citadel brand and its products in the market through insights and competitive intelligence
Planning campaigns to support the growth of awareness and consideration of the Citadel brand
Providing strategic direction and evaluating creative against approved brand positioning and messaging frameworks
Developing and distributing guidelines and governance for efficient brand and product message creation
Partner with Insights & Analytics team to develop deeper insights into the drivers of brand and product consideration. Create benchmarks and manage ongoing research waves to guide the Brand team in the development of positioning concepts
Monitor competitive, consumer, and category trends to identify opportunities and risks that influence brand and product messaging strategy. Synthesize market and performance insights into actionable recommendations that guide messaging, campaign, and brand strategy decisions
Educate the organization on drivers of brand health and consumer choice
Work with the Brand team to refine and solidify clear guidelines for Company and product positioning, including detailed product messaging direction, and Communications style, including tone and brand personality
Create and maintain a centralized brand resource library to enable users across the organization to access brand insights, guidelines, key messages and visual assets.
Provide active governance for the effective and efficient development of all brand touchpoints
Develop and maintain a set of assets that can be quickly customized by retail branch staff, such as signage, collateral, sponsorship ads, and staff incentive kits. Identify efficient resources for enabling self-serve customizations within brand guidelines and locked templates.
Lead development of brand and product marketing strategy, positioning, and messaging. Provide clear direction through briefs to the Director of Brand Creative, who leads creative strategy, development and execution.
Work with Channel marketing team to identify the optimal channel mix to drive consumer awareness and consideration.
Partner with the Copywriter & Content Strategist, who authors messaging systems and frameworks across brand and product.
Collaborate closely with Performance Marketing team to ensure direct response campaigns and tactics reflect the brand and reinforce key product messaging. Ensure Performance Marketing has all necessary guidance and assets to craft direct response tactics that drive results.
Partner with Channel and Insights & Analytics team to identify and track key brand success metrics, such as: Non-member and member brand consideration, Direct traffic to CitadelBanking.com, Traffic to branches, Campaign message delivery and engagement