Brand Ambassador (Fitness, Athletic, Human Movement Knowledge Required)

Dephy•Burlington, MA

1d•Onsite

About The Position

Dephy is seeking a Brand Ambassador passionate about human movement and customer engagement. This role involves educating customers about wearable robotics, specifically the Sidekick ankle exoskeleton, and providing exceptional customer experiences at their Burlington Mall location. The Brand Ambassador will represent the Dephy brand, demonstrating the product's benefits for general wellness and natural movement, while clearly stating that the products do not offer medical treatment. The position requires strong communication skills, empathy, and a background or strong interest in human movement, kinesiology, or related fields.

Requirements

Be a good human - get along with the team, build strong working relationships, and execute on Dephy’s Values.
Passion for health, fitness, human performance, or wearable technology.
Knowledge of human movement and the gait cycle gained through fitness training, education, or related experience.
Excellent communication and interpersonal skills with the ability to explain technical concepts in a clear, approachable way.
Outgoing, confident, and comfortable initiating conversations with people from diverse backgrounds.
Ability to conduct engaging product demonstrations and adapt presentations to different audiences.
Comfortable learning and becoming an expert on innovative technology and sharing that knowledge with others.
Self-motivated and able to work independently while representing the brand professionally.
Comfortable standing, walking, bending, and interacting with customers for extended periods throughout the day.
Candidates need to be authorized to work in the U.S.
This position is not eligible for sponsorship of an immigration case.

Nice To Haves

Background in kinesiology, exercise science, athletic training, physical therapy, personal training, group fitness instruction, or a related field is preferred.
Expert at using technology such as tablets, mobile apps, or point-of-sale systems is a plus.
Customer service, retail, hospitality, or sales experience with a focus on creating exceptional customer experiences.

Responsibilities

Serve as the first point of contact for customers at the Burlington Mall location.
Educate customers about the science behind the Sidekick ankle exoskeleton and how it supports natural movement.
Conduct hands-on product demonstrations to showcase the benefits of wearable robotics.
Provide exceptional customer service and create outstanding customer experiences.
Represent the Dephy brand with enthusiasm and professionalism.
Initiate conversations with customers and build meaningful connections.
Track customer interactions, product demonstrations, and customer feedback.
Report insights and trends to the Marketing team.
Support social media creation to enhance Dephy’s brand.