Seasonal Brand Brand Ambassador - Levi's Tailor Shop, Herald Square

Macy's•New York, NY

10d•Onsite

About The Position

As a Brand Ambassador for the Levi’s Tailor Shop at Herald Square, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You serve as an expert for the brand and build repeat clientele while communicating customer needs and shopping patterns to store leadership and the vendor community. You also execute merchandising initiatives and vendor events, helping create an exceptional customer experience and an inclusive, respectful environment.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude, with vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, with ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to stand or walk for prolonged periods of at least two consecutive hours.
Ability to reach above eye level, crouch, kneel, stoop, climb ladders, and distinguish colors.
Ability to lift and move items weighing up to 30 pounds.

Responsibilities

Provide an exceptional customer experience and make the customer the priority.
Greet customers, recommend products, and upsell additional items.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.