Branch Workplace Technology - Product Delivery, Senior Associate

JPMorgan Chase & Co.•Columbus, OH

About The Position

Be at the heart of transforming ideas into market-ready solutions that enhance the branch employee experience. In this dynamic environment, you will enable smooth product delivery, support strategic initiatives, and collaborate across technology, product, and business teams to deliver value at scale. As a Product Delivery - Senior Associate within Branch Workplace Technology team, you will be responsible for enabling the delivery of products in a stable, scalable, and controlled manner. You will work across cross-functional teams, build strong stakeholder relationships, and help drive execution of strategic priorities that improve branch technology experiences and operational efficiency.

Requirements

3+ years of experience in product delivery, product management, project management, program management, or a related discipline
Demonstrated success supporting product delivery initiatives in a fast-paced environment
Experience executing operational management, process improvement, and change readiness activities
Experience supporting product deployment or implementation processes
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
Excellent analytical and problem-solving skills with the ability to navigate ambiguity and drive outcomes
Strong written and verbal communication skills, including experience developing executive-level presentations and communications
Ability to build effective partnerships across business, product, technology, and operations teams.
Experience tracking risks, dependencies, milestones, and delivery commitments
Demonstrated ability to work independently while maintaining a strong team-oriented mindset
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Teams

Nice To Haves

Knowledge of the product development lifecycle and Agile delivery frameworks
Experience supporting branch, workplace, consumer banking, or employee-facing technology solutions
Experience working in large, highly matrixed organizations
Familiarity with Jira, Confluence, Align, or similar delivery management tools
Understanding of risk and control frameworks within a regulated environment
Bachelor's degree or equivalent practical experience
Relevant project, Agile, or product management certifications are a plus

Responsibilities

Collaborate with Product Delivery Managers and Product Owners to execute key delivery activities and improve operational efficiency
Support change management initiatives and ensure adherence to risk, control, compliance, and regulatory requirements
Identify, escalate, and help resolve delivery blockers, dependencies, and resource constraints
Coordinate delivery activities across product, technology, operations, and business stakeholders
Monitor project milestones, risks, issues, and action items to support successful execution
Drive transparency through reporting, status communications, and delivery metrics
Facilitate stakeholder meetings, working sessions, and governance forums to ensure alignment on priorities and outcomes
Assist with product launches, deployment readiness, operational readiness, and post-implementation activities
Create executive-ready presentations, updates, and communications for leadership audiences
Support strategic initiatives, continuous improvement efforts, and special projects that enhance team effectiveness
Foster collaboration and help establish repeatable processes that promote stability, scalability, and consistent delivery outcomes