Branch Warehouse Associate - Pickup Express

Carrier Enterprise•Orlando, FL

3d•Onsite

About The Position

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Inside Sales Engineer for our [specific location]. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs. As a Counter Sales/Warehouse Associate at CE you will play a pivotal role in ensuring smooth operations and exceptional customer service. This multifaceted position combines elements of sales, customer service, and warehouse management. You will be responsible for assisting customers at the counter, processing orders, maintaining inventory, and ensuring the warehouse is organized and efficient.

Requirements

High school diploma or equivalent; HVAC-related coursework or certification is a plus.
Previous experience in HVAC or a related field is preferred.
Strong customer service skills with a friendly and helpful demeanor.
Proficiency in computerized inventory and point-of-sale systems.
Ability to operate forklifts and other warehouse equipment safely.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to lift and move heavy objects, up to [weight limit].
Punctuality and reliability are essential.
Valid driver's license may be required.

Nice To Haves

HVAC-related coursework or certification is a plus.

Responsibilities

Greet and assist customers at the counter with product inquiries, orders, and returns.
Provide expert product knowledge and recommendations to customers.
Answer phone inquiries and address customer needs promptly and professionally.
Build and maintain strong customer relationships through exceptional service.
Process customer orders accurately and efficiently using the company's computerized systems.
Prepare invoices, quotes, and purchase orders.
Upsell and cross-sell products to maximize sales opportunities.
Handle cash, credit card transactions, and maintain a balanced cash drawer.
Receive, inspect, and stock incoming merchandise.
Conduct regular inventory counts to maintain accurate stock levels.
Rotate stock to ensure the first-in, first-out (FIFO) principle is followed.
Assist in replenishing stock and reordering inventory items as needed.
Maintain a clean, organized, and safe warehouse environment.
Operate forklifts and other warehouse equipment safely and efficiently.
Prepare shipments for delivery or pickup, ensuring accuracy and completeness.
Assist with loading and unloading trucks when necessary.
Stay up-to-date on product offerings, industry trends, and HVAC system components.
Attend training sessions and product seminars to enhance product knowledge.
Collaborate with other team members to ensure seamless operations.
Assist colleagues during peak periods or when additional support is required.
All other duties as assigned.