BRANCH TEAM LEAD I

Fox Communities Credit Union•Green Bay, WI

3h•Onsite

About The Position

The Branch Team Lead I supervises, motivates, and trains branch team members. This role oversees the daily operation of the teller line and assists with overall branch operations. The lead is responsible for creating a positive first impression and establishing strong member relationships. Key duties include processing basic and advanced member transactions and assisting members with account maintenance and problem resolution. This is a full-time career opportunity at the Military Avenue branch.

Requirements

Three to five years of similar or related experience
Excellent attention to detail
Excellent written and verbal communication skills
Strong time management, prioritization, and organizational skills
Ability to successfully resolve conflict and problem solve
Strong interpersonal skills necessary for coaching the team and supporting credit union members

Nice To Haves

Previous supervisory experience is a plus but may not be required

Responsibilities

Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Assisting with hiring, onboarding, and training of new team members for the branch team
Supporting the growth and development of the branch team by partnering with the branch manager to provide daily performance coaching and growth and development coaching to team members
Providing an exceptional experience for members and ensuring the branch team is providing the same
Assisting Manager with daily responsibilities of branch operations, making sure teammates are efficiently managing work duties
Supporting Manager with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
Assisting Manager in planning and facilitating Branch Team Meetings regarding areas needing improvement, changes to procedures, sharing new developments or services, and presenting general information
Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
Scheduling team members
Performing branch audits
Addressing escalated member concerns efficiently
Addressing team member concerns efficiently
Monitoring all branch activities to ensure compliance with established credit union policies and procedures
Processing member transactions and account maintenance confidently, accurately, and efficiently and assisting members with problem resolution
Assisting Branch Team with advanced transactions
Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
Supporting Manager with monitoring and achieving branch goals and other performance and operational measures and ensuring that appropriate steps are taken to correct unsatisfactory results
Supporting Manager to ensure branch facilities are maintained and serviced
Positively representing Fox in the community
Assisting with team engagement efforts and encouraging and developing team growth