Branch Team Lead West Sacramento CA

Grainger Businesses • West Sacramento, CA

1d • Onsite

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. This role helps improve company projects and results with the branch teams, creates and promotes an environment where team members are empowered and engaged to the success of the company, and works with members of the branch leadership team.

Requirements

• High school diploma
• Must be at least 18 years old
• Minimum 3 years customer service and sales experience.
• Voice the vision of the branch to all employees.
• Train people on processes, procedures, compliance and product knowledge.
• Competence in the use of computers and software applications including SAP.
• Operate powered industrial equipment.

Nice To Haves

• Bachelor's degree preferred
• 2+ years of management experience in a customer service environment preferred.

Responsibilities

• Provide exceptional customer service and direction regarding the daily activities of a team at the branch location.
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback.
• Help improve the achievement of essential operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
• Provide a creative customer experience and ensure customer retention and satisfaction.
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations.
• Monitor counter transactions to provide appropriate guidance to team members.
• Facilitate team member onboarding and ongoing training.
• Build work schedules to ensure productivity and staffing levels.
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service.
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
• May take and respond to emergency customer calls after hours.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees