Branch Support Services Representative

CB&S Bank • Russellville, AL

3d

About The Position

Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned. This role is an entry-level position focused on acquiring the knowledge and skills to efficiently and accurately perform departmental duties. The representative will follow established procedures and management policies to ensure good system controls and safeguard financial information, maintaining accurate records for audit trails and meeting reporting deadlines.

Requirements

• High school graduate or equivalent.
• One year of operational experience, customer service experience or equivalent.
• Must be able to set priorities and demonstrate excellent organizational skills.
• Good communication skills, both verbal and written.
• Ability to interact well with all bank personnel.
• Ability to perform repetitive tasks and to operate well within time restraints.
• Demonstrated ability in working with computers.
• Must be able to follow specific instructions.
• Must have good motor skills, continuous movement of hands.
• Ability to perform repetitive tasks.
• Ability to sit for extended periods of time.
• Demonstrates proficiency and commitment to excellence in performance of duties.
• Knowledgeable of regulations governing transactions in relation to deposit and loan accounts.
• Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

Nice To Haves

• Knowledgeable of bank transcodes and their usage for all applications.
• Knowledgeable of all bank products and services.

Responsibilities

• Edits, corrects, and processes transactions to customer accounts, including research and adjustments.
• Captures, indexes, and manages customer documentation in a centralized system, and processes outgoing mail.
• Verifies and balances bank accounts, monitors and clears exceptions.
• Balances all teller-related activities, processes incoming mail, processes returned mail, and processes credit verifications.
• Maintains accurate department records.
• Assists in research on an as-needed basis.
• Performs any other duties needed in the maintenance of the department or any other department as directed by management.
• Assists other departments as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED