Branch Support Manager

Wells Fargo•Oak Brook, IL

2d•$85,000 - $133,000•Onsite

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will lead a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance. You will advance organizational performance by increasing digital onboarding and money-movement adoption while reducing operational support issues and documentation errors. You will also lead market readiness for new digital tools through proactive oversight and strategic rollout support, identify opportunities for process improvement and risk control development in less complex functional areas, and make day-to-day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations. You will leverage interpretation of policies, procedures, and compliance requirements, collaborate with the Market Support Manager, peers, colleagues, and mid-level managers, and interact directly with external customers. Additionally, you will mentor and guide talent development of associates and assist in hiring talent, serve as the initial point of contact for operational, service, and technology inquiries from Financial Advisors, Client Associates, and other branch associates, and act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology. You will execute approval processes for the Support team, including reviewing and approving operational requests such as asset movements, document approvals, and remediation initiatives. You will be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets, ensure Client Associates are trained in key Client Relationship Group ease of doing business initiatives, and visit branches across the Market to oversee operational/support practices and coach on operational risk.

Requirements

4+ years of Securities industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
1+ years of leadership experience.
US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration.

Nice To Haves

1+ year of leadership experience including managing, coaching and training.
Knowledge and understanding of Brokerage Industry, products, and operational procedures.
Excellent verbal, written, and interpersonal communication skills in both team settings and in-person to support the Market.
Understanding of brokerage branch exams and regulatory requirements from an operational support perspective.
Client service centric for our internal and external customers.
Strong attention to detail and accuracy.
Proven ability to prioritize tasks, stay organized, and manage competing demands in a fast-paced environment.
Series 9/10 licensing.

Responsibilities

Lead a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance.
Advance organizational performance by increasing digital onboarding and money‑movement adoption while reducing operational support issues and documentation errors.
Lead market readiness for new digital tool through proactive oversight and strategic rollout support.
Identify opportunities for process improvement and risk control development in less complex functional areas.
Make day to day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations.
Leverage interpretation of policies, procedures, and compliance requirements.
Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers as well as interact directly with external customers.
Mentor and guide talent development of associates and assist in hiring talent.
Serve as the initial point of contact for operational, service and technology inquiries from Financial Advisors, Client Associates, and other branch associates.
Act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology.
Execute approval processes for the Support team, including reviewing and approving operational requests such as asset movements, document approvals, and remediation initiatives.
Be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets.
Ensure Client Associates are trained in key Client Relationship Group ease of doing business initiatives.
Visit branches across the Market to oversee operational/support practices and coach on operational risk.