Branch Support Manager

Wells Fargo & Company•Portland, OR

3d•$85,000 - $145,000•Hybrid

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will supervise a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance. You will identify opportunities for process improvement and risk control development in less complex functional areas, and make day-to-day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations. You will leverage interpretation of policies, procedures, and compliance requirements, and collaborate with the Market Support Manager, peers, colleagues, and mid-level managers, as well as interact directly with external customers. You will manage the allocation of people and financial resources for Brokerage Support and mentor and guide the talent development of direct reports, assisting in hiring talent. You will serve as the initial point of contact for operational, service, and technology inquiries from Financial Advisors, the branches, and other Support Center associates. You will act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology. You will be responsible for the execution of various approvals for the Support team, including supervisory review and approval of operational transaction requests such as asset movement, account maintenance, order errors, document approvals, and various remediation projects. You will be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets. You will support firm goals to drive adoption around key Client Relationship Group (CRG) ease of doing business initiatives across the market and ensure Client Associates are trained in key CRG ease of doing business initiatives. You will also visit branches across the Market to oversee operational/support practices and coach on operational risk.

Requirements

4+ years of Securities industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Nice To Haves

1+ years of leadership experience including managing, coaching and training
Knowledge and understanding of Brokerage Industry, products, and operational procedures
Knowledge and understanding of Wells Fargo Advisors branch exams and regulatory requirements from an operational support perspective
Strong client service skills
Strong attention to detail and accuracy skills
Effective organizational, multi-tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills

Responsibilities

Supervise a team of Client Associates in transactional tasks and processes to ensure timely completion, quality, and compliance
Identify opportunities for process improvement and risk control development in less complex functional areas
Make day to day supervisory decisions and resolve issues related to team supervision, work allocation, and daily operations
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate with the Market Support Manager, peers, colleagues, and mid-level managers as well as interact directly with external customers
Manage allocation of people and financial resources for Brokerage Support
Mentor and guide talent development of direct reports and assist in hiring talent
Serve as the initial point of contact for operational, service and technology inquiries from Financial Advisors, the branches, and other Support Center associates
Act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology
Be responsible for execution of various approvals for the Support team including supervisory review and approval of operational transaction requests such as asset movement, account maintenance, order errors, document approvals and various remediation projects
Be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
Support firm goals to drive adoption around key Client Relationship Group (CRG) ease of doing business initiatives across the market
Ensure Client Associates are trained in key CRG ease of doing business initiatives
Visit branches across the Market to oversee operational/support practices and coach on operational risk