Branch Supervisor

Jewett City Savings Bank•Stonington, CT

3h•$25 - $30•Onsite

About The Position

Jewett City Savings Bank is a full-service financial institution that has been part of the eastern Connecticut community for over 150 years. We are dedicated to providing financial services of the highest quality and value to our customers. We have thrived as an independent mutual savings bank by being financially responsible and remaining committed to our mission. We are seeking a Branch Supervisor in our Pawcatuck office to perform supervisory and administrative functions to ensure the ongoing effectiveness of branch operations, serve the public and promote good customer relations. This is an on-site position in Pawcatuck, CT.

Requirements

High school diploma or equivalent.
At least 2 years experience in a retail banking position with demonstrated supervisory, organizational, analytical, and customer service skills.
Strong communication and computer skills.
Must be able to lift 25 pounds and use various office equipment.
May be required to work extended or weekend hours.

Responsibilities

Perform any functions necessary, within scope of authority and expertise, to provide the highest level of customer service and to support, create and develop a harmonious work environment.
Assist in the supervision of branch staff and the coordination of branch activities. Provide input in the performance evaluation process. Assist the Branch Manager in coaching, training and motivating branch staff.
Consult with potential applicants regarding our various mortgage products and services. Process all mortgage applications through the POS site. Accurately enter application data into the loan origination system, provide customer(s) with appropriate disclosures and a list of required documentation. Provide instruction to our customers on how to upload documents through the Portal. Conduct closings for loans secured by real estate that don’t require an attorney’s attendance.
Discuss our various consumer loan products with potential applicants. Accurately enter application data into the loan origination system. Collect and review all required documentation for underwriting. If the loan is within the manager’s lending limits, the manager will underwrite the application. If the amount exceeds the manager’s lending limit then forward the completed, signed application and all required documentation to the underwriter in Loan Originations. Prepare closing documentation for all unsecured loans. Conduct closings for all approved loans.
Open all types of deposit accounts and assist customers with any questions or problems on existing accounts. Perform file maintenance of customer account information. Process applications for ATM/debit cards, and telephone and online banking. Process customer transactions including deposits, withdrawals, loan payments, night drop transactions, telephone transfers, cash items and cash advances. Cash checks, sell bank checks and redeem savings bonds. Process IRA deposits, distributions and roll-overs. Serve as safe deposit attendant. Provide customer access to boxes and process new and closed rental agreements. Recommend cash orders to Branch Manager. Verify, distribute and balance vault currency and coin. Balance ATM and cash drawer.
Ensure the accuracy of activities. Balance transactions and cash at the end of the day. Assist with check deposits and end-of-day processes.
Provide customers with counsel and advice within scope of authority. Troubleshoot and reconcile problems and complaints. Maintain up-to-date knowledge of the Bank's products and services. Cross-sell Bank products and services and refer customers to our commercial lenders and investment representative.
Assist with various branch audits and various branch reports. Work with the Branch Manager to ensure the security of branch premises and the proper maintenance of branch grounds, facilities and equipment. Respond to night alarm calls as needed.
Keep abreast of, and perform all duties in accordance with, the Bank’s policies and procedures, and regulatory compliance. Recommend procedural changes as needed to support prescribed requirements. Demonstrate regular and predictable on-site attendance.
Provide notary public and signature guarantee services.
Serve as back-up to Branch Manager, and may open and close branch office.
Complete all assigned trainings related to the position.
Perform other duties as assigned by management.