Branch Supervisor

Sydney Credit Union•North Sydney, NS

7d•Onsite

About The Position

Reporting to Assistant Branch Manager, the Branch Supervisor will be responsible to ensure all activities related to daily branch operations are consistent with established procedures. The incumbent will also be responsible to supervise the activities of the Member Service Representatives (MSR), and the Receptionist/Treasury Teller at the branch, ensuring the delivery of optimal member service.

Requirements

Diploma in Office Administration or Accounting diploma plus have five years experience in a similar role; or equivalent combination of training and experience.
Strong written, listening and responding skills.
Successful relationship building skills.
Strong leadership skills.
Financial Accounting with budget and expense management.
Work planning, problem solving, time management and decision-making skills.
Accuracy and attention to detail; sets and works to meet challenging goals.
Software proficiency with proven data entry skills.
Monitoring, compliance, and audit skills.
Initiative, enthusiasm, and a willingness to learn are essential.

Responsibilities

Ensuring all activities related to daily branch operations, including verification of tellers’ work, ATM balancing, night deposit controls, cash delivery, reports processing, etc. are consistent with established procedures.
Ensuring the branch is adequately staffed on the front-line and all service standards align with our Member First commitment.
Handling escalated member concerns at the branch level.
Proactively promoting the use of credit union products and services
Providing exceptional member experience by engaging with members to understand their immediate banking needs and directing them to the proper supports
Monitoring staff behavior and bringing performance related issues to the attention of the Assistant Branch Managers.
Participating with staff on marketing promotions, member and community activities, and training events
Supporting the Manager, Risk & Compliance to authenticate the adequacy of internal controls, utilizing the risk management program (RMPM) checklist.
Auditing internal account reconciliations
Supporting the Manager, Risk & Compliance by ensuring that best practices are adhered to and follow anti-money laundering (AML) policies and procedures.
Recommending risk mitigation strategies to enhance operational controls, including segregation of duties and accountability, custody, and controls; auditing data reports and access and authority levels on banking systems.
Daily review activities reported on the Central1 Fraud Management System (FAS), and coordinate with clearing clerk for actioning decisions as required. Refer urgencies and matters that could potentially result in a loss to the credit union to the Senior Manager, Operations and Finance in a timely manner.
As required, support internal audit functions to ensure compliance with segregation of roles and responsibilities.
Assisting and backing-up other team members and complete other duties as assigned.