Branch Supervisor

COREFIRST BANK & TRUST • Topeka, KS

3d • Onsite

About The Position

Supervises a designated branch to achieve established production and other goals. This role involves supervising day-to-day branch operations, including scheduling staff, and directly supervising and motivating branch staff to create a team environment. The supervisor is responsible for continued training, including providing spot coaching and feedback. They will also supervise the branch sales process, including new banking accounts, loan applications, and referrals. Duties include opening banking accounts, processing loan requests, running teller transactions, and handling escalated customer service issues. The supervisor will also oversee operations in accordance with Retail Essentials and the Branch Audit Program, track progress towards and achieve branch sales performance goals, and assist in interviewing Personal Bankers and Lead Personal Bankers. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• One (1) year of supervisory experience
• Two (2) years of banking experience
• High School Diploma or equivalent required
• Work involves interactions with others and may be of a personal or sensitive nature when working through escalations
• Developing relationships, motivating, influencing, and training others
• Composure and professionalism when handling complex situations
• Adherence to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability
• High level of skills in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management
• Sales and marketing awareness and aptitude
• Goal-oriented, strong initiative, and ability to delegate
• Knowledge of Microsoft Office Suite
• Must pass a drug screen and background checks

Nice To Haves

• Sales experience preferred
• College degree preferred
• Approachable and caring, with strong ability to relate and empathize

Responsibilities

• Supervises day-to-day branch operations, including scheduling staff
• Directly supervises and motivates branch staff to create a team environment
• Responsible for continued training, including providing spot coaching and feedback
• Supervises branch sales process, including new banking accounts, loan applications, and referrals
• Opens banking accounts, processes loan requests, runs teller transactions, and handles escalated customer service issues
• Supervises in accordance with Retail Essentials and the Branch Audit Program
• Tracks progress towards and achieves branch sales performance goals
• Assists in interviewing Personal Bankers and Lead Personal Bankers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED