Branch Supervisor - New Richmond

Royal Credit Union•New Richmond, WI

6d•Onsite

About The Position

Do you enjoy leading teams and delivering exceptional member experiences while driving branch performance? Become a Branch Supervisor at Royal Credit Union! In this role, you’ll coach and develop talent, oversee daily branch operations, and build strong community relationships to support growth and success. Why Royal? - Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. - Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. - Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. - Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. - Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You’ll Do: The purpose of this role is to lead and manage the branch team, ensuring efficient operations, exceptional customer service, and continuous performance improvement. This includes recruiting and developing talent, overseeing daily workflows, maintaining compliance with policies and regulations, addressing member needs, monitoring performance metrics, driving change initiatives, and fostering community relationships for business growth.

Requirements

High School Diploma or Equivalent
Associate's Degree or the Equivalent in Experience in Business, Accounting or Finance or related field
Networking within communities to attract new business and build strong relationships.
One (1) year leadership experience or equivalent leadership training.
Customer service experience
Must be bondable
Demonstrated ability to lead, coach, and develop team members by setting clear expectations, providing consistent feedback, and fostering a collaborative, high-performing and engaged team environment
Strong operational and analytical capabilities with the ability to interpret performance data, monitor KPIs, ensure compliance with policies and regulations, and implement strategies that drive branch performance and efficiency
Advanced communication and relationship-building skills, including the ability to influence, resolve member concerns, collaborate across teams, and represent the organization effectively within the community
Adaptability and innovative thinking, with the ability to lead teams through change, encourage continuous improvement, and navigate evolving business needs with resilience and confidence
Technical proficiency and business acumen, including the ability to quickly learn new technologies, utilize digital tools, and apply financial services knowledge to support operations and member solutions

Nice To Haves

One (1) year experience working in financial services (transaction processing, new accounts, loans..etc)

Responsibilities

Lead and manage the branch team, ensuring efficient operations, exceptional customer service, and continuous performance improvement.
Recruit and develop talent.
Oversee daily workflows.
Maintain compliance with policies and regulations.
Address member needs.
Monitor performance metrics.
Drive change initiatives.
Foster community relationships for business growth.