Branch Supervisor - New Richmond

Royal Credit Union•New Richmond, WI

7d•$75,421 - $86,736•Onsite

About The Position

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Do you enjoy leading teams and delivering exceptional member experiences while driving branch performance? Become a Branch Supervisor at Royal Credit Union! In this role, you’ll coach and develop talent, oversee daily branch operations, and build strong community relationships to support growth and success.

Requirements

High School Diploma or Equivalent
Associate's Degree or the Equivalent in Experience in Business, Accounting or Finance or related field
Networking within communities to attract new business and build strong relationships.
One (1) year leadership experience or equivalent leadership training.
Customer service experience
Must be bondable
Demonstrated ability to lead, coach, and develop team members by setting clear expectations, providing consistent feedback, and fostering a collaborative, high-performing and engaged team environment
Strong operational and analytical capabilities with the ability to interpret performance data, monitor KPIs, ensure compliance with policies and regulations, and implement strategies that drive branch performance and efficiency
Advanced communication and relationship-building skills, including the ability to influence, resolve member concerns, collaborate across teams, and represent the organization effectively within the community
Adaptability and innovative thinking, with the ability to lead teams through change, encourage continuous improvement, and navigate evolving business needs with resilience and confidence
Technical proficiency and business acumen, including the ability to quickly learn new technologies, utilize digital tools, and apply financial services knowledge to support operations and member solutions

Nice To Haves

One (1) year experience working in financial services (transaction processing, new accounts, loans..etc)

Responsibilities

Lead and manage the branch team, ensuring efficient operations, exceptional customer service, and continuous performance improvement.
Recruiting and developing talent.
Overseeing daily workflows.
Maintaining compliance with policies and regulations.
Addressing member needs.
Monitoring performance metrics.
Driving change initiatives.
Fostering community relationships for business growth.