Branch Supervisor

City of Boston Credit Union•Boston, MA

10d•$50,000 - $60,000•Onsite

About The Position

The Branch Supervisor, under the general supervision of the Branch Manager, performs supervisory and administrative functions, assists the teller and MSR area, and provides quality customer service in conformance with all established CBCU policies, strategies, and procedures. The essential functions include, but are not limited to, performing any function necessary to provide the highest level of customer service and responsiveness to the financial needs of all members, providing supervision and assistance to assigned staff, understanding and cross-selling products and services, maintaining current knowledge of all CBCU products and services, empowering staff through mentoring, coaching, and training, providing efficient and courteous customer service, opening and closing accounts, responding to customer inquiries, assuming responsibility for various department functions in the absence of staff or during overload situations, maintaining audit standards and preparing reports, participating in branch inventory and supply orders, ensuring proper upkeep of equipment and branch facility, and performing related duties as assigned.

Requirements

High school diploma or general education degree (GED).
Previous experience with customers includes 2+ years in a teller position.
Strong organizational and customer service skills.
Demonstrated supervisory ability.
Must possess basic knowledge of products and services.
Able to use various types of office equipment, including computer terminals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to use Microsoft Word and Excel proficiently.
Ability to write professional, clear, concise correspondence to internal and external recipients.

Responsibilities

Perform supervisory and administrative functions.
Assist the teller and MSR area.
Provide quality customer service.
Perform any function necessary to provide the highest level of customer service and responsiveness to the financial needs of all members.
Provide supervision and assistance to assigned staff.
Train, plan, assign, and direct work; address complaints and resolve problems.
Understand, explain, and cross-sell products and services.
Maintain current knowledge of all CBCU products and services.
Empower staff through mentoring, coaching, and training.
Provide efficient, effective, and courteous customer service in person and via telephone.
Perform a variety of customer service duties.
Open and close accounts and process a wide variety of transactions.
Respond to customer inquiries.
Assume responsibility for various department functions in the absence of staff members or overload situations.
Provide coverage for Assistant Branch Manager and Branch Manager in the event of their absence.
Maintain audit standards and prepare monthly and quarterly reports.
Participate in maintaining branch inventory and placing supply orders.
Ensure proper upkeep of assigned equipment and ensure the branch facility is maintained in a neat, professional, and functionally efficient manner.
Perform related customer service, supervisory, and administrative duties.
Oversee the daily activities of the assigned branch.
Open and close the branch.
Control vault activity.
Maintain adequate quantities of cash and coins.
Order cash for the branch.
Balance ATM and troubleshoot any issues.
Place service requests for ATM issues.
Perform daily branch consolidation/settlement duties.
Generate referrals to other areas of the bank.
Adhere to Bank’s dress code policy and monitor the dress code for all members of staff.
Perform all duties by prescribed regulatory compliance guidelines.
Ensure compliance with established security procedures as well as cash handling procedures.
Adhere to audit and regulation policies and procedures.
Complete annual training on all required regulations.
Adhere to the Bank’s privacy and data security policies.