Branch Store Parts Manager - Utilities

Ring Power•Krugerville, TX

16d

About The Position

The Branch Store Parts Manager leads the parts department and its staff, supporting positive customer experiences and effective department operations. The role manages staff performance, customer relationships, inventory, records, schedules, budgets, and department goals while working with peers and teams across sales and service. The position requires problem-solving, initiative, discretion in how work is performed, and responsibility for the department’s expenses, efficiencies, and objectives. Work is routinely performed during regular business hours, with rare exceptions, and involves a first-level leadership role with team members but no subordinate supervisors or managers. The work environment includes primarily indoor conditions, with occasional outdoor work and occasional exposure to noise, vibration, physical hazards, and atmospheric conditions such as fumes, odors, dust, or poor ventilation. Physical demands include frequent standing, sitting, walking, feeling, talking, and hearing; occasional climbing, balancing, stooping, kneeling, crouching, reaching, grasping, repetitive motion, and pushing, pulling, or lifting loads of varying weights. Ring Power Corporation is a Caterpillar dealer headquartered in St. Augustine, Florida, with branch and specialized facilities in Florida and other states. The company reports more than 2,000 employees at 26 locations and emphasizes customer service, employee training, and customer satisfaction.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Ability to perform the job-specific duties and demonstrate the knowledge and skills identified in the Learning Management System and applicable training requirements.
Ability to maintain reliable, trustworthy, punctual, and responsible conduct and follow instructions, policies, and procedures.
Ability to coach and mentor team members, provide feedback, and build productive working relationships.
Effective active listening and clear communication skills.
Ability to take initiative, gather information, check work for accuracy and completeness, and make timely decisions.
Ability to handle changing priorities and workload fluctuations.
Ability to work with discretion and set priorities toward clearly defined objectives.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.
Working knowledge of dealer ERP systems.
Prior experience delivering presentations to large groups.
Ability to comprehend, speak, and write in English.

Responsibilities

Hire, train, develop, and evaluate department staff.
Promote a positive customer experience through training, proactive coaching, and mentoring.
Foster customer relationships, measured in part by net loyalty score.
Maintain company housekeeping and contamination-control standards.
Promote positive working relationships among peers and team members, including product support sales, service personnel, and prime product sales.
Represent the department in internal and external customer meetings.
Maintain organized records, including cash sale reconciliation, back-order reporting, action-pending records, payables, and petty cash reports.
Maintain effective department operations, including inventory integrity, timely inventory receipts, organized will-call operations, twice-daily deck walks, and daily counter and shop returns.
Establish work schedules and responsibilities in accordance with department standards.
Understand the general ledger structure and apply it when reviewing operational statements, direct expenses, and gross-margin reports.
Establish department budgets, goals, and initiatives.
Perform other duties as assigned.
Support, encourage, and follow safe work behavior.
Communicate effectively, take initiative to resolve issues, support organizational change, and pursue personal development.