Branch Services Representative

Taunton Federal Credit Union•Taunton, MA

7d•Hybrid

About The Position

Taunton Federal Credit Union (TFed) has been providing individuals and businesses in southern Massachusetts and Rhode Island with comprehensive financial solutions for over 75 years. Built on the pillars of exceptional member service, financial stability and growth, employee development, and active community involvement, TFed continues to expand its offerings, enhance its service capabilities, and invest in its people to better serve the communities it supports. The Branch Service Representative is responsible for facilitating member transactions and delivering prompt, knowledgeable service. The successful candidate will deliver exceptional service, be responsive to member needs, and be focused on educating and problem solving. Flexibility is required as this role is a part-time position as staff float to our Middleboro and Taunton branches.

Requirements

2 years’ cash handling experience preferably in a bank or credit union setting.
High energy level, good interpersonal skills and ability to work independently and follow up on tasks.
Ability to plan and organize, handle multiple priorities and stressful situations.
Excellent communication skills.
High school diploma or equivalent experience.
Strong computer skill including MS Office.
Strong attention to detail.
Ability to work branch hours as needed including Saturday.

Nice To Haves

Bilingual English/Portuguese or English/Spanish is a plus.

Responsibilities

Process member transactions including check cashing, deposits and loan payments.
Perform account servicing requests both in person and via telephone.
Answer phones and conduct appropriate research to resolve member inquiries.
Educate members on products and services that could benefit them.