Branch Services Representative

Taunton Federal Credit Union • Taunton, MA

7d • $20 - $24 • Hybrid

About The Position

The Branch Service Representative is responsible for facilitating member transactions and delivering prompt, knowledgeable service. The successful candidate will deliver exceptional service, be responsive to member needs, and be focused on educating and problem solving. Flexibility is required as this role is a part-time position as staff float to our Middleboro and Taunton branches.

Requirements

• 2 years’ cash handling experience preferably in a bank or credit union setting.
• High energy level, good interpersonal skills and ability to work independently and follow up on tasks.
• Ability to plan and organize, handle multiple priorities and stressful situations.
• Excellent communication skills.
• High school diploma or equivalent experience.
• Strong computer skill including MS Office.
• Strong attention to detail.
• Ability to work branch hours as needed including Saturday.

Nice To Haves

• Bilingual English/Portuguese or English/Spanish is a plus.

Responsibilities

• Process member transactions including check cashing, deposits and loan payments.
• Perform account servicing requests both in person and via telephone.
• Answer phones and conduct appropriate research to resolve member inquiries.
• Educate members on products and services that could benefit them.

Benefits

• Paid Vacation time
• Paid Sick time
• Paid Personal time
• Paid Federal Holidays annually
• Generous Medical and Dental benefits
• Health Savings Account with contribution
• 401(k) retirement plan with match
• Tuition reimbursement
• Employee assistance program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED