Branch Service Manager - Utilities

Ring Power Corporation•Concord, NC

2d•Onsite

About The Position

The Branch Service Manager - Utilities is responsible for ensuring safe work practices, managing the Service Department's operations profitably, and maintaining high levels of customer satisfaction. This role involves overseeing daily operations, controlling expenses, and fostering strong relationships with customers and internal teams. The manager is also responsible for maintaining a clean and safe facility and ensuring the best possible product support for customers.

Requirements

High School diploma or GED
7 or more years of experience
Valid driver's license
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Experienced in effectively communicating with groups of people.
Has technical knowledge of products represented by the company
Prior leadership experience in a similar work environment.
Has safety OSHA and/or MSHA certifications and prior experience being accountable for safety in some capacity in a similar work environment.

Responsibilities

Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears and enforces wearing proper personal protective equipment.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, and rewarding and disciplining employees.
Controls all expenses, warranty and CSA costs.
Oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers.
Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.
Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards.
Offers the best product support to the customer.
Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving within the same day.
Manages the Service Department in such a manner that both the company and its customers receive the maximum return on their investment.
Performs other duties as assigned.