Branch Service Manager - Utilities

Ring Power•Concord, NC

19h•Onsite

About The Position

The Branch Service Manager - Utilities is responsible for ensuring all team members conduct their work safely and in adherence to all applicable safety, environmental, and contamination control policies, procedures, and regulations. This role involves wearing and enforcing the use of proper personal protective equipment. The manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, and rewarding and disciplining employees. The position controls all expenses, warranty, and CSA costs, and oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers. This role collaborates with the Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction and maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards. The manager offers the best product support to the customer, maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, and addressing and resolving complaints within the same day. The goal is to manage the Service Department in such a manner that both the company and its customers receive the maximum return on their investment. Other duties as assigned.

Requirements

High School diploma or GED
7 or more years of experience
Valid driver's license
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Experienced in effectively communicating with groups of people.
Has technical knowledge of products represented by the company
Prior leadership experience in a similar work environment.
Has safety OSHA and/or MSHA certifications and prior experience being accountable for safety in some capacity in a similar work environment.
Updating of Knowledge: Job requirements occasionally change requiring re-training to stay current every 3-5 years.

Responsibilities

Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Wears and enforces wearing proper personal protective equipment.
Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees.
Controls all expenses, warranty and CSA costs.
Oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers.
Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.
Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards.
Offers the best product support to the customer.
Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving withing the same day.
Manages the Service Department in such a manner that both the company and it's customers receive the maximum return on their investment.
Performs other duties as assigned.