Branch Sales & Relationship Manager - Deptford

First Harvest Credit Union • Deptford, NJ

9d

About The Position

The Branch Sales & Relationship Manager leads branch operations, sales, and relationship development to support organizational goals for deposits, loans, new membership, checking account penetration, and fee revenue. The role combines daily branch oversight with outside business calling, community relationship building, and a focus on member experience. The manager leads branch performance and team development in a performance-driven, service-centric environment.

The position represents the credit union in the local community, develops relationships with businesses and community organizations, and works with internal partners to generate business opportunities. It also oversees branch compliance, risk management, reporting, and resolution of complex member concerns.

Employees must use the Microsoft Authenticator app on their personal cell phone to securely authenticate Outlook and other company systems. The posting states that the app does not access personal data on the device. This is a full-time position with a base pay range of $65,000 to $75,000; additional incentives may be included in total compensation. Pay may depend on relevant experience, education, and skill level. Willingness to travel to other branches or company events as needed is required.

Requirements

• High school diploma or GED required.
• At least 3 years of experience in financial services or banking with proven sales leadership.
• Demonstrated success in outside business development or community outreach.
• Strong interpersonal, coaching, team leadership, and team-building skills.
• Solid understanding of deposit products, consumer lending, and ancillary services.
• Excellent time management, organization, and communication abilities.
• Proficiency in Microsoft Office and core banking systems.
• Strong knowledge of consumer lending, regulatory requirements, and loan processing.
• Ability to drive sales, business development, and operational efficiencies while maintaining high member service standards.
• Strong problem-solving and decision-making abilities to address member concerns and operational challenges.
• Familiarity with credit union products, services, and compliance regulations.
• Willingness to use the Microsoft Authenticator app on a personal cell phone to authenticate company systems.
• Ability to stand for up to eight hours per day and lift items estimated at 5–10 pounds or more.

Nice To Haves

• Associate’s degree preferred.
• Credit union experience preferred.
• Prior experience managing a branch or financial center preferred.
• Experience with DNA core systems preferred but not required.

Responsibilities

• Drive sales performance in deposit growth, consumer loans, checking accounts, new member growth, and ancillary products.
• Develop and implement outbound calling strategies to acquire and deepen consumer and business relationships.
• Identify partnership opportunities with local businesses and community organizations to increase brand visibility and member acquisition.
• Collaborate with Marketing, Indirect Lending, Consumer Lending, Regional Management, and the Business Development Team to drive sales and generate business opportunities.
• Monitor and coach team members to meet branch and individual sales goals.
• Represent the credit union at local community events, chambers of commerce, and nonprofit organizations.
• Build and maintain relationships with community leaders, local businesses, and centers of influence.
• Promote the credit union’s mission of financial empowerment and community engagement.
• Lead daily branch operations in compliance with credit union policies, procedures, and regulatory requirements.
• Handle complex member concerns and escalations professionally and with a resolution-focused approach.
• Maintain appropriate staffing levels and ensure team members are trained in sales, service, and operational standards.
• Foster a high-performing, positive team environment focused on growth and member satisfaction.
• Track, analyze, and report key performance metrics related to sales, member acquisition, deposit growth, and loan production.
• Develop action plans and lead sales huddles to align branch and individual performance.
• Collaborate with regional or senior management to execute market strategies and community outreach plans.
• Ensure compliance with applicable regulations, audit standards, security protocols, and internal policies.
• Conduct periodic reviews and audits to identify risks, correct deficiencies, and strengthen compliance practices.
• Provide guidance and resolution for complex member issues or operational challenges.
• Travel to other branches or company events as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Company-paid short-term disability and long-term disability
• Company-paid basic employee term life insurance
• Voluntary term life insurance for spouse and children
• Critical illness, accident, and hospital indemnity insurance
• Health care flexible spending account and health savings account
• Tuition reimbursement
• Employee discounts on loans, travel, tickets, and more
• 401(k) match of up to 5%
• Annual retirement planning session
• 11 paid company holidays
• Up to 8 paid hours for community volunteerism
• Full-time employees accrue 40 hours of sick time, 10 days of PTO, and 1 personal holiday annually; PTO increases to 15 days after the first completed year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED