Branch Sales & Relationship Manager - Deptford

First Harvest Credit Union • Deptford Township, NJ

10d • $65,000 - $75,000

About The Position

The Branch Sales & Relationship Manager leads branch operations, sales, and relationship development to meet goals for deposits, loans, new memberships, checking account penetration, and fee revenue. The role combines day-to-day branch oversight with outbound business development, community relationship building, and a focus on member experience. The manager leads and coaches the branch team, monitors performance, and works with regional and senior management and internal partners to execute sales and market strategies.

The position represents First Harvest Credit Union in the local community and builds relationships with businesses, community leaders, and organizations. It also oversees operational standards, regulatory compliance, risk management, member issue resolution, staffing, and team training. Employees must use the Microsoft Authenticator app on a personal cell phone to securely authenticate Outlook and other company systems; the app does not access personal data on the device.

The role requires standing for up to eight hours per day and lifting items estimated to weigh 5–10 pounds or more. Travel to other branches or company events may be needed. Base pay ranges from $65,000 to $75,000, with additional incentives potentially included in total compensation. Pay may vary based on relevant experience, education, and skill level.

Requirements

• High school diploma or GED.
• At least 3 years of experience in financial services or banking with proven sales leadership.
• Demonstrated success in outside business development or community outreach.
• Strong interpersonal, coaching, and team leadership skills.
• Solid understanding of deposit products, consumer lending, and ancillary services.
• Excellent time management, organizational, and communication abilities.
• Proficiency in Microsoft Office and core banking systems.
• Strong knowledge of consumer lending, regulatory requirements, and loan processing.
• Ability to drive sales, business development, and operational efficiencies while maintaining high member service standards.
• Excellent leadership, coaching, and team-building skills.
• Business development and community engagement experience.
• Strong problem-solving and decision-making abilities to address member concerns and operational challenges.
• Familiarity with credit union products, services, and compliance regulations.
• Ability to stand for up to eight hours per day and lift items estimated to weigh 5–10 pounds or more.
• Willingness to travel to other branches or company events as needed.
• Use the Microsoft Authenticator app on a personal cell phone to authenticate Outlook and other company systems.

Nice To Haves

• Associate’s degree preferred.
• Credit union experience preferred.
• Prior experience managing a branch or financial center preferred.
• Experience with DNA core systems preferred but not required.

Responsibilities

• Drive sales performance in deposit growth, consumer loans, checking accounts, new member growth, and ancillary products.
• Develop and implement outbound calling strategies to acquire and deepen consumer and business relationships.
• Identify partnership opportunities with local businesses and community organizations to increase brand visibility and member acquisition.
• Collaborate with Marketing, Indirect Lending, Consumer Lending, Regional Management, and the Business Development Team to drive sales and generate business opportunities.
• Monitor and coach team members to meet branch and individual sales goals.
• Represent the credit union at local community events, chambers of commerce, and nonprofit organizations.
• Build and maintain relationships with community leaders, local businesses, and centers of influence.
• Promote the credit union’s mission of financial empowerment and community engagement.
• Lead daily branch operations and ensure compliance with credit union policies, procedures, and regulatory requirements.
• Resolve complex member concerns and escalations professionally.
• Maintain appropriate staffing levels and ensure employees are trained in sales, service, and operational standards.
• Foster a positive, high-performing team environment focused on growth and member satisfaction.
• Track, analyze, and report performance metrics related to sales, member acquisition, deposit growth, and loan production.
• Develop action plans and lead sales huddles to align branch and individual performance.
• Collaborate with regional or senior management to execute market strategies and community outreach plans.
• Ensure compliance with applicable regulations, audit standards, security protocols, and internal policies.
• Conduct periodic reviews and audits to identify risks, correct deficiencies, and strengthen compliance practices.
• Provide guidance and resolution for complex member issues and operational challenges.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Company-paid short-term and long-term disability
• Company-paid basic employee term life insurance
• Voluntary term life insurance for spouse and children
• Critical illness, accident, and hospital indemnity insurance
• Health Care Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Tuition reimbursement
• Employee discounts on loans, travel, tickets, and more
• 401(k) match of up to 5%
• Annual retirement planning session
• 11 paid company holidays
• Up to 8 paid hours for community volunteerism
• Full-time employees accrue 40 hours of sick time, 10 days of PTO, and one personal holiday annually; PTO increases to 15 days after the first completed year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED