Branch Sales Manager

Behler-Young Company•Warren, MI

25d•$82,000 - $95,000•Onsite

About The Position

You set the path. You are responsible for the team and the delivery of EXCELLENT and memorable customer service. You build relationships throughout the team and with customers in your region. If you get excited working in a professional environment where you can bring your best self to work and make a difference to those around you, then this position is for you.

Requirements

The confidence and humility to effectively lead a team of highly seasoned to new-in-their-career team members.
A strong understanding of sales and how to build relationships, and how they work together for successful outcomes.
Initiative and drive to pursue GREAT.
A high school diploma or GED.
Willingness to continuously learn and improve.
Excellent communication skills displaying listening, professionalism, tactfulness, and empathy.
Sales experience. You have practiced key sales skills and strategies. You know what works.
The physical, mental, and emotional ability to consistently solve problems and allow your team to depend on you. You do not ask them to do something you would not do.

Nice To Haves

HVAC sales and technical and/or counter or warehouse experience preferred.

Responsibilities

Lead the branch in hitting its stated goals while following and coaching to the Company's Core Values.
Resolve major customer issues and complaints.
Engage in monthly manager Traction meetings with your Regional Director, sharing input, insights, issues, etc.
Ensure team members go home at night in the same condition or better than they arrived. Address safety issues, accidents, violations, and prepare appropriate reporting. Be proactive about safety issues.
Participate in maintaining 24/7 coverage on rotation.
Initiate great relationships with customers and ensure customers are taken care of.
Engage in new things, special projects, and unusual situations where creativity is required or as requested.
Confidently lead, coach, mentor, and develop your team.
Run the branch operations as if you were the owner, including opening orders, invoicing, receivables, cash handling, cycle counts, and inventory.
Assist in all functions of counter and phone sales.
Work to earn sales by meeting with current customers or developing new relationships, demonstrating how a relationship with B-Y will help that customer achieve their goals through products, sales, services, and training.
Work with the Territory Manager and other B-Y team members in quoting, special deliveries, pricing, and others to serve branch customers.
Maintain the appropriate inventory levels, mix, product, and special orders to best serve your customers.