Branch Sales Manager

Purpose Financial•Cheyenne, WY

12h•Onsite

About The Position

Advance America is seeking a Branch Sales Manager (BSM) to lead the effective operation and continued growth of a branch, with direction from the DDO. This performance-based role is measured by branch results. The BSM trains team members on procedures, policies, products, and programs and helps increase branch performance, productivity, and profitability. The role also promotes employee engagement, teamwork, and job satisfaction through coaching and development. The BSM oversees branch operations, financial goals, compliance, marketing, customer experience, and team leadership. They use analytics to identify opportunities to improve profitability, coordinate marketing initiatives, develop customer relationships, and lead training on company procedures and systems. The position requires travel within the division for business activities, a valid driver's license, and access to insured, reliable transportation. Schedules may change to accommodate business needs, and overtime may be required.

Requirements

High school diploma or equivalent.
Working knowledge of profit and loss, sales, collections, and cost-control measures.
Management experience with strong results in resolving customer and operational issues and managing P&L.
Two years of leadership experience, including sales leadership.
Ability to coach and develop others.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all organizational levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver's license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the USA, and able to successfully complete post-offer screening, including a criminal background check, MVR, credit check if required by state law, and reference check.
Regular and punctual attendance is required.

Nice To Haves

Bilingual Spanish.
Some college.
Two years of prior management experience.

Responsibilities

Communicate the Company's vision, strategies, division goals, and objectives to branch team members.
Manage financial goals and use analytics to identify opportunities to improve the branch's financial position and profit margin.
Provide operational and sales leadership, training, and guidance in conjunction with the Division Director.
Ensure team members are trained on banking, collections, audits, company policies, procedures, products, and programs.
Ensure compliance with federal, state, and local laws, company policies, and standards, and work with Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis, and develop strategies to grow market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, and develop branch team members to achieve objectives and support effective leadership.
Lead sales, team coaching and development, branch profitability, and growth.
Collaborate with the Division Director to build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone.
Monitor and measure customer satisfaction and lead case management for delinquent accounts.
Teach and validate team members' understanding of Customer Choice - One Company/One Customer and the omnichannel experience.
Assist the DDO with implementing new or changed procedures, policies, products, and programs.
Lead by example in a hands-on and approachable manner, and develop branch skills to meet branch, division, and company objectives.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.