Branch Sales Associate

Carrier Enterprise•Beaumont, TX

2d•Onsite

About The Position

Carrier Enterprise is seeking a full-time Branch Sales Associate for its Beaumont, Texas location. The associate serves as a customer-facing representative of the branch, providing HVAC/R professionals and contractors with customer service, product information, recommendations, and support. The role also involves processing orders, maintaining product and inventory accuracy, assisting with technical troubleshooting, supporting sales initiatives, and helping with warehouse operations. The position is eligible for monthly performance-based bonuses and incentives.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Previous customer-facing experience, preferably in HVAC/R or a related field.
Strong knowledge of HVAC/R products, equipment, and components.
Excellent customer service, active listening, and problem-solving skills.
Effective communication and interpersonal skills.
Proficiency with computerized sales and inventory management systems.
Detail-oriented with strong organizational skills.
Ability to multitask and work effectively in a fast-paced environment.
Positive attitude, willingness to learn, and team-oriented mindset.
Ability to lift and carry up to 50 pounds.
Ability to stand and walk for extended periods.
Ability to bend, stoop, and reach to access products and supplies.

Nice To Haves

Prior forklift certification.

Responsibilities

Greet customers and provide product advice, information, and recommendations for HVAC/R products and supplies.
Accurately process customer orders, verify item availability and pricing, and prepare invoices.
Maintain knowledge of HVAC/R product inventory, specifications, compatibility, and pricing.
Monitor and replenish floor stock, conduct inventory counts, and report discrepancies to the Branch Manager.
Help customers troubleshoot technical issues involving HVAC/R equipment and components.
Promote sales initiatives and special offers, and identify appropriate upselling opportunities.
Support warehouse operations by receiving, inspecting, and stocking merchandise.
Support inventory accuracy through cycle counts, stock replenishment, and product organization.
Safely operate forklifts and pallet jacks according to company policies and procedures.
Maintain safety standards and a clean, organized counter and warehouse environment.
Perform other duties and responsibilities as assigned.