Branch Rental Manager

Ryder Supply Chain Solutions • Kapolei, HI

1d • Onsite

About The Position

The Branch Rental Manager will increase rental margin and revenue by maximizing vehicle utilization, controlling operational costs, and implementing an aggressive marketing strategy that anticipates future customer needs. This role is responsible for outside sales, customer retention, fleet management, daily cash logs, and the marketing plan. The manager will ensure operational efficiency at the branch through effective people development, including hiring, training, supervising, and motivating staff, with the ultimate goal of increasing market share, profits, and overall rental growth.

Requirements

• Bachelor's degree required in Business Administration or equivalent work experience in similar or related industry.
• Five (5) years or more Rental or Sales experience required.
• Three (3) years or more experience in Rental product line to include outside sales & rental counter supervision required.
• Two (2) years or more experience managing others required.
• Proficient in Microsoft Office environment advanced required.
• Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet advanced required.
• Must possess a profound knowledge of rental operations and asset management advanced required.

Nice To Haves

• Builds and manages effective teams.
• Strong verbal and written communication skills.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to simultaneously handle multiple priorities.
• High energy and self-motivated with the ability to focus on multiple projects and activities simultaneously.
• Ability to listen, write, and speak effectively.
• Inform, explain, and give instructions.
• Ability to get both verbal and written communications across having the desired effect.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Proactively approaches responsibilities.
• Goal and detail oriented, drive for results, assertive, deals well with ambiguity and has strong follow-up practices.
• Ability to work independently and as a member of a team.

Responsibilities

• Sets appointments with prospective customers and performs customer retention visits.
• Performs customer reviews & surveys to determine if customer is satisfied.
• Overcomes customer objections and selling the value of the product.
• Develops fleet planning information with recommendations for Director of Rental.
• Ensures rental contracts are properly completed.
• Makes certain that customers are being placed in a ready vehicle.
• Acts as custodian of cash and Rental Assets-Accounts Receivable.
• Follows up on problems.
• Analyzes Fleet Management Reports to identify problem vehicles.
• Checks vehicles for physical damages.
• Closes contracts and extends them at the correct number of days and miles.
• Ensures maintenance and fleet appearance are at company standards.
• New hire recruitment and selection.
• Provides ongoing guidance, communication, and training.
• Executes Performance Appraisals.
• Is aware of the individual's strengths and weaknesses.
• Develops weak areas into strengths and increases strong points.
• Coordinates and maintains current accurate data within the company's marketing database.
• Maintains and expands relationships with existing customer base.
• Maximizes rate opportunities within the marketplace.
• Provides rental counter training and supervision.
• Performs other duties as assigned.

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• Uncapped Commission

What This Job Offers

• Job Type: Full-time
• Career Level: Manager