Branch Operations Supervisor

Lowe's Companies, Inc.•Dallas, TX

12d•Onsite

About The Position

The Branch Operations Supervisor is responsible for overseeing daily operations within a branch, ensuring operational excellence, team leadership, and acting as Manager-on-Duty when scheduled. This role involves monitoring inventory flow, resolving equipment and safety issues, implementing process improvements, and leading a team of associates. The supervisor will also handle HR-related issues for associates, conduct team huddles, and facilitate onboarding and training. As Manager-on-Duty, they will provide full leadership over the branch, execute opening and closing procedures, and ensure associates are working safely and meeting production guidelines.

Requirements

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field (or equivalent experience in distribution center/warehouse operations or related area)
Minimum of 6 months experience providing direction or supervision to teams (with or without direct report responsibility) and providing feedback
Experience supporting or participating in the process of training, mentoring, and developing associates
Basic math and reading comprehension skills
Basic computer skills, including working knowledge of Microsoft Office
Proven record of complying with safety requirements

Nice To Haves

Experience building a culture of safety among subordinates and peers
Experience working with and communicating to next level leadership
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
Bi-lingual skills, if applicable to the facility

Responsibilities

Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed.
Identifies and resolves equipment issues.
Identifies and assists in implementing process improvements or new processes launched from corporate.
Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks.
Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates.
Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries.
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback.
Conducts team huddle, including safety topics, upcoming events and demand for the day.
Works with associates to build a work environment of engagement and inclusion.
Makes recommendations in the candidate selection process for nonexempt roles.
Helps associates on the team transition through change.
Leads the onboarding and training process for associates.
Communicates and builds partnerships with cross functional teams.
Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment.
Regularly walks the branch, observing associates working safely and meeting production guidelines.
Responsible for executing opening and closing procedures.
Validates associates are working safe and free of clutter.
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders.