Branch Operations Supervisor

SoFi•Sacramento, CA

6d•Onsite

About The Position

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. We’re looking for a customer-focused banking professional who is ready to take the next step in their career and make an impact within the branch. As a Branch Operations Supervisor, you’ll be a key partner to the Branch Manager, helping lead day-to-day branch operations and supporting the teller team. You’ll serve as a go-to resource for the team and step in as the branch lead when the Branch Manager is unavailable. This is a great opportunity for someone who enjoys delivering exceptional, white-glove service, takes ownership, brings positive energy to their team, and is excited to grow as a leader.

Requirements

2+ years of banking or financial services experience preferred.
1+ year of leadership or team-lead experience is preferred and we’re also open to someone ready for their next step who has demonstrated leadership through coaching, training, taking ownership, or serving as a go-to resource for their team.
Punjabi bilingual proficiency is highly preferred and would be especially valuable in supporting our customers.
Spanish bilingual proficiency is also preferred and considered a plus.
A genuine passion for delivering exceptional, white-glove customer service.
A positive, proactive, and solutions-oriented mindset with the ability to bring positive energy to the team.
Ability to take ownership, prioritize effectively, and act with urgency while maintaining accuracy.
Strong communication, organizational, and problem-solving skills.
Ability to coach, support, and encourage others while promoting accountability and teamwork.
Strong attention to detail and ability to remain composed in a fast-paced branch environment.
Flexibility to work Monday through Saturday and support other Bank locations as needed.

Responsibilities

Help lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience.
Provide coaching, direction, training, and support to tellers and serve as a trusted resource for the team.
Step in to oversee branch operations when the Branch Manager is unavailable.
Deliver high-touch, white-glove customer service while navigating transactions and manual processes with accuracy and urgency.
Process customer transactions and account maintenance, including new account opening.
Manage teller balancing, cash ordering, vault operations, deposits, withdrawals, transfers, and other daily banking activities.
Research and resolve transaction discrepancies and provide teller approvals and operational guidance.
Support teller scheduling, onboarding, and training.
Help create a positive, collaborative environment by taking initiative, supporting teammates, and approaching challenges with a solutions-oriented mindset.
Identify customer needs and connect them with appropriate Bank products and services.
Ensure branch activities follow Bank policies, procedures, and regulatory requirements.