Branch Operations Supervisor

Yolo Federal Credit Union•Woodland, CA

1d•$30 - $38•Hybrid

About The Position

Yolo Federal Credit Union is seeking a talented and driven leader for a Branch Operations Supervisor position. This role involves overseeing the efficient operation of the branch, providing daily workflow direction to staff, and ensuring exceptional member service. The ideal candidate will foster a positive and engaging work environment, promote skill development, and inspire team members to exceed goals while embracing the credit union's mission, vision, and core values.

Requirements

Manage 1 to 4 staff members and is responsible for the overall coaching, development, and career pathing of these direct reports.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and effectively resolving issues with both staff and members.
Ability to read, write and interpret documents such as safety rules, operating policies, and procedure manuals.
Ability to comprehend instructions, correspondence, memos, and loan documents.
Ability to effectively prepare professional business correspondence, routine reports, and evaluations as well as effectively present information in one-on-one and small group situations to the public, members, and other employees.
Ability to apply concepts of basic algebra in order to calculate figures and amounts such as rates, discounts, interest, ratios, and percentages.
Associate's degree or equivalent from two-year college or technical school (highly preferred).
Minimum of one year in a supervisory capacity with one or more subordinates reporting directly to you in a financial institution or related business is required.

Nice To Haves

Associate's degree or equivalent from two-year college or technical school

Responsibilities

Oversee the efficient operation of the branch to ensure all operational functions are completely and properly performed.
Provide daily workflow direction to branch staff to ensure effective lobby and line management that permits for exceptional member service.
Ensure the branch maintains five-star service through proactive coaching, member follow up, and going above and beyond to exceed member expectations.
Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, ensuring positive employee morale throughout Yolo FCU, and embracing our mission, vision and core values.
Maintain effective communication with staff, members, and other business units.
Maintain a high level of quality assurance through careful review, tracking, and follow up.
Maintain strong working knowledge of employee roles and responsibilities in order to serve as an effective leader, role model and coach.
Assess performance of all direct reports; reward and recognize strong performers and create development plans to address performance issues. Track and monitor trends and opportunities, identifying root causes and taking proactive steps to ensure success.
Directly manage all human resource processes for all direct reports, including appraisals, disciplinary actions, individual development plan, career development, and training.
Identify, investigate, and respond to member concerns.
Lead and coordinate service promotion activities, which include outbound calls, and outside market efforts as needed and directed.
Keep branch staff abreast of all new products and services.
Monitor all internal policy and procedure controls to safeguard the funds and assets of Yolo FCU.
Proactively identify any potential issues keeping the branch from providing exceptional member service and provide potential solutions to senior branch leadership.
Provide recommendations, as needed, to more efficiently meet the financial needs of the members visiting the branch.