Branch Operations Supervisor
About The Position
Direct and coordinate the deposit CSR and teller operational functions of the branch while projecting a professional image. Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program. Directly oversee the activities of the teller supervisor(s) and deposit CSRs, including providing feedback and guidance regarding laws, policies and procedures both internally and externally. Ensure that weekly work schedules are valid and completed. Develop and train new and existing staff members. Recruit staff as required. Oversee the approval of the daily branch NSFs. Network within communities to find and attract new business. Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy. Contribute to meeting both department and branch profitability annual goals. Perform teller supervisor, CSR and teller duties as required. Perform other duties, as assigned.
Requirements
- High School diploma or equivalent required
- Typically requires three to four years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job.
- Possess and maintain a valid Oklahoma Drivers License.
Responsibilities
- Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
- Directly oversee the activities of the teller supervisor(s) and deposit CSRs, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
- Ensure that weekly work schedules are valid and completed.
- Develop and train new and existing staff members.
- Recruit staff as required.
- Oversee the approval of the daily branch NSFs.
- Network within communities to find and attract new business.
- Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
- Contribute to meeting both department and branch profitability annual goals.
- Perform teller supervisor, CSR and teller duties as required.
- Perform other duties, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
