Branch Operations Supervisor
Stephen Gould Corporation•Duluth, GA
•Hybrid
About The Position
The Branch Operations Supervisor is responsible for being the point of contact for the Branch Account Coordinator team who are the single point of contact for a sales agent or agents processing client products and business portfolios. The Branch Operations Supervisor is responsible for being an escalation point to the team in terms of ensuring that all customer requirements are met, while liaising with suppliers, customers, employees, and the sales force to best meet client needs.
Requirements
- Associate degree in Business or related discipline + 2 years of experience required.
- High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred
- Bilingual English/Spanish highly preferred
- ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred.
- Ideally experience in a corporate sales and service environment is preferred
- Excellent communication skills, effectively presents information and frames content
- Strong math and verbal skills
- Organized, self-motivated and takes initiative
- Interpersonal communication strengths to perform in a collaborative team environment
Nice To Haves
- Bachelor’s degree in business or related discipline highly preferred
- Experience working within an AS9100-certified manufacturing environment is a plus
- Some accounting/bookkeeping experience is preferred
Responsibilities
- Point of contact for branch AC team, assist with questions and escalate issues.
- Develop AC backup plan for branch, provide backup support as needed
- Oversee orders from inception to payment, in alignment with Stephen Gould policy and procedures
- Escalate any personnel concerns/issues to Regional Office Manager
- Assist with onboarding of any office staff
- Support implementation of any new corporate or divisional processes or initiatives
- Epicor training lead/liaison for branch
- Manage all office bills
- Allocate warehouse/facility billings
- Report hours for hourly employees to payroll
- Assist with standard and ad hoc reporting for management
- Hold regular meetings with the Account Coordinator team to ensure productive performance.
- Will be responsible for team building budgets.
- Support Sales Agents' business; performs all standard AC responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
