Branch Supervisor

Hellers Gas INC•Scott Township, PA

4d•Onsite

About The Position

The Branch Supervisor position is responsible for overseeing branch personnel, bulk plant, and retail store. This role involves assisting customers with sales, payments, account and billing questions, complaints, error resolution, and other inquiries. The supervisor will also conduct inspections and inventory counts, and act as a link between branch personnel and corporate leadership. The ideal candidate must possess considerable skills in communication, organization, problem solving, critical thinking, and sound judgment, with the ability to work independently.

Requirements

One to three years of relevant experience preferred
Familiarity with Microsoft Office products
Communication skills
Attention to detail
Critical evaluation skills
Relationship management skills
Capable of working independently and in teams

Responsibilities

Gain an understanding of the various operational functions including delivery, service, and customer service, as well as the propane industry as a whole
Address and solve both customer and employee issues effectively and efficiently
Communicate with other departments/locations to ensure operational success
Perform general office, yard and administrative duties including, but not limited to, sales, payments, work orders, customer service, inventory counts, and vehicle inspections
Compile data and report on daily field operations
Oversee yard operations and tank readiness
Ensure that the store, yard, and bulk plant remain in good operating order
Assist other office and field personnel as considered necessary
Act as a representative of the company with a sound knowledge of policy and procedure