Branch Operations Specialist

Careers@C&N•Newtown, PA

12d•Onsite

About The Position

C&N is seeking a driven and detail-oriented Branch Operations Specialist to oversee and enhance the operational efficiency of our branch. In this role, you will play a key part in ensuring smooth daily operations, from teller functions to delivering exceptional customer service, all while implementing established policies and procedures. This is an opportunity to advance your career in a dynamic team environment.

Requirements

High school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Proven leadership skills, with the ability to motivate and guide a team effectively.
Strong critical thinking and problem-solving abilities to navigate complex situations.
Ability to work independently, manage multiple tasks simultaneously, and make sound decisions under pressure.
Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Responsibilities

Overseeing and ensuring the efficient, effective, and professional operation of the retail branch.
Implementing policies and procedures for safe and secure operations, while also ensuring the branch meets satisfactory audit standards.
Assisting with teller functions, such as handling transactions for deposit accounts, loans, and retirement accounts, while delivering excellent customer service by utilizing your knowledge of the bank’s products and services.
Collaborating with the Community Office Manager to supervise, lead, and coach the branch team.
Training employees, ensuring they perform effectively, guiding them on policies and procedures, and assisting with onboarding new staff.

Benefits

Paid Time Off (vacation, personal, and sick, family sick, and community service)
401(k) – pretax and ROTH eligible contributions with a safe harbor match
Employee Stock Ownership Plan
Health, Dental, and Vision Coverage (including options that are 100% employer-paid for employee-only coverage)
Health Savings Account
Flexible Spending Accounts – Medical and Dependent
Employer Paid Life Insurance
Employer Paid Disability Coverage
Many more voluntary coverages to customize around your needs
Education & Development Programs, including Tuition Reimbursement
Support for Personal and Professional Development