Branch Operations Specialist

Chemung Canal Trust Com•Elmira, NY

8d•$19 - $29

About The Position

Performs and monitors a variety of operational procedures and policies in support of the branch banking system to ensure compliance with bank policies, as well as legal and government regulations.

Requirements

Associate’s degree in business, finance or related field
Two to four years experience in related field
Strong communication, interpersonal, presentation and analytical skills required
Proficient computer skills in all branch operating systems, as well as Microsoft Word, Excel and PowerPoint
Comprehensive knowledge of compliance, legal and technical requirements applicable to the branches
Comprehensive knowledge of the operating policies and procedures that impact the branches
Basic knowledge of Business Analytics

Responsibilities

Conduct Teller, Sales and Service, Platform and other designated training courses for new and existing branch employees.
Conduct and/or coordinate ad hoc refresher or specialized training courses facilitated by Branch Operations.
Maintain all resource manuals, such as the Teller and Platform resource manuals, ensuring content is updated as changes are made and to also continually review the documents to explore opportunities for improvement.
Ensures adequate and accurate documentation to protect against risk of loss if legal action becomes necessary; Calendars files for follow-up documentation for Compliance; Provides documentation reports to appropriate personnel as required.
Maintains activity logs to generate weekly or monthly reports; Verifies reports submitted by branches for accuracy and completeness.
Maintains proficiency in all branch operating systems, including platform, teller, and scanning programs; Leads the implementation of system changes to support new products; Ensures system integrity and recommends program changes to more efficiently and effectively support services offered.
Coordinates all branch cash shipments to and from the vendor, as well as any special cash needs the branches may have; Reconciles the account daily with Finance; Coordinates and schedules cash deliveries to all off-site ATM’s; Reconciles all ATM machines with each replenishment occurrence.
Maintains and assists in the development of branch operating procedures.
Administers and monitors the Branch Operations annual branch audit process.
Conforms to General Performance Expectations as identified for all employee.