Branch Operations Specialist

C&N•Newtown Township, PA

3h•Onsite

About The Position

We are looking for a driven and detail-oriented Branch Operations Specialist to oversee and enhance the operational efficiency of our branch. In this role, you’ll play a key part in ensuring smooth daily operations, from teller functions to delivering exceptional customer service, all while implementing established policies and procedures. If you're passionate about being part of a dynamic team and eager to advance your career, C&N is the perfect place to thrive!

Requirements

High school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Proven leadership skills, with the ability to motivate and guide a team effectively.
Strong critical thinking and problem-solving abilities to navigate complex situations.
Ability to work independently, manage multiple tasks simultaneously, and make sound decisions under pressure.

Responsibilities

Overseeing and ensuring the efficient, effective, and professional operation of the retail branch. This involves implementing policies and procedures for safe and secure operations, while also ensuring the branch meets satisfactory audit standards.
Assisting with teller functions, such as handling transactions for deposit accounts, loans, and retirement accounts, while delivering excellent customer service by utilizing your knowledge of the bank’s products and services.
Collaborating with the Community Office Manager to supervise, lead, and coach the branch team. This includes training employees, ensuring they perform effectively, guiding them on policies and procedures, and assisting with onboarding new staff.

Benefits

Paid Time Off (vacation, personal, and sick, family sick, and community service)
401(k) – pretax and ROTH eligible contributions with a safe harbor match
Employee Stock Ownership Plan
Health, Dental, and Vision Coverage (including options that are 100% employer-paid for employee-only coverage)
Health Savings Account
Flexible Spending Accounts – Medical and Dependent
Employer Paid Life Insurance
Employer Paid Disability Coverage
Many more voluntary coverages to customize around your needs
Education & Development Programs, including Tuition Reimbursement
Support for Personal and Professional Development