Branch Operations Specialist

TEKsystems • Bensalem Township, PA

2d • $23 - $23 • Onsite

About The Position

Provide exceptional member service in a high-volume branch environment with a strong focus on teller-line operations including processing financial transactions, resolving account inquiries, and delivering an outstanding member experience while identifying opportunities to recommend relevant products and services.

Requirements

• Reliable attendance and adherence to established schedule
• Proficiency with computers and ability to navigate multiple systems simultaneously
• Ability to multitask in a fast-paced, customer-facing environment
• Strong organization, planning, and time management skills
• Effective verbal and written communication skills
• Strong active listening and problem-solving abilities
• Ability to handle sensitive situations with professionalism and tact
• Demonstrated initiative and sound decision-making skills
• Ability to work independently and collaboratively in a team environment
• Composure under pressure and adaptability to changing priorities
• Basic math skills for accurate financial transactions
• Strong interpersonal skills to build rapport with members
• Openness to feedback and continuous improvement
• Cash handling experience in a fast-paced environment
• Customer service experience
• Attention to detail and accuracy
• Ability to manage multiple systems and tasks simultaneously
• Strong communication and interpersonal skills

Nice To Haves

• Experience working in a banking or financial institution
• Prior teller or branch operations experience
• Knowledge of financial products and services
• Fraud detection or risk awareness experience

Responsibilities

• Respond to in-person member inquiries and requests promptly within a structured environment
• Perform teller-line transactions including deposits, withdrawals, loan payments, and credit-related transactions
• Handle functions across savings, checking, consumer loans, credit cards, and fraud-related concerns
• Verify member identity and review accounts for alerts, discrepancies, or irregular activity
• Identify and respond to potential fraud or suspicious activity patterns
• Utilize multiple systems efficiently to ensure accurate transaction processing and service delivery
• Recommend additional products and services based on member needs
• Maintain compliance with policies, procedures, and regulatory requirements
• Support positive member interactions and overall branch operations
• Perform other duties as assigned

Benefits

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre tax and Roth post tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short term and long term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed