Branch Operations Specialist

Careers@C&N • Emporium, PA

2d • Onsite

About The Position

C&N is seeking an experienced professional in commercial retail banking to join their team as a Branch Operations Specialist. This role plays a pivotal part in driving operational excellence at an assigned branch. The specialist will oversee and implement key policies, procedures, and systems to ensure smooth teller operations and exceptional customer service. This position is ideal for someone passionate about making an impact, thriving in a team-oriented environment, and eager to grow their career with a supportive and forward-thinking organization.

Requirements

• High school diploma or general education degree (GED) AND 2-4 years previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Exceptional communication skills and a proactive approach to problem-solving.
• Detail-oriented and able to maintain accuracy in a fast-paced environment.
• Capable of thinking critically and assessing complex situations.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Responsibilities

• Ensuring and performing efficient, effective, and professional retail operations.
• Implementing policies and procedures for efficient, safe, and secure operations.
• Ensuring the assigned branch receives satisfactory audit scores.
• Assisting in performing branch teller functions, including executing transactions on deposit accounts, loan accounts, and retirement accounts.
• Creating an exceptional customer experience through knowledge of available products and services.
• Working with the Community Office Manager on supervising, leading, and coaching the branch team.
• Ensuring personnel are well trained, effective, and optimally used.
• Providing instruction regarding policy, procedure, and service and product offerings.
• Assisting new employees.

Benefits

• Generous vacation, personal, sick, family sick, and community service leave.
• 401(k) with pre-tax and ROTH contribution options and a safe harbor match.
• Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Access to education and development programs and ongoing support for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED