Branch Operations Specialist

Xylem•Mississauga, ON

22h•CA$45,000 - CA$55,000•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re Hiring for a Branch Operations Specialist ! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! THE ROLE: Branch Operations Specialist (BOS) will be responsible for supporting varied and complex business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing, inventory management and controls and issues of any administrative and contractual nature are resolved in a timely fashion. This role will support multiple and varied business units to ensure proper documentation, payment and resolution of customer relationship. This role uses critical thinking and problem solving skills to resolve contractual and procedural customer issues that are complex and unique in nature. This role will also encompass the following Able to perform non-routine complex tasks (purchase orders, contracts, inventory management) related to customer processes, such as but not limited to preparation of repair / rental / PMA (Preventative Maintenance Agreements ) quotation’s, execution of these for order processing, invoicing and contract management Ability to create orders for quoted jobs or installation with multiple processes in STEEB and later SAP, with increasing complexity, including minor project management Locating and coordinating equipment into and from the branch as required Warranty coordination for repairs Coordination and recording of Training requirements of the team Ability to document complex tasks into process flows and build processes to address unique customer problems Assists with training others in their process teams Strong collaboration with internal and external customers Located on-site, for support relating to branch needs, working in strong collaboration with Branch Manager, Service Manager and Field Service Supervisor Understands all aspects of their process and the impacts of their tasks on that process and can apply problem solving skills to address unique customer issues that may require processing outside of traditional, standard applications Participates in project-based work in addition to day-to-day responsibilities – as and when required Resolves issues from 3rd party processer of customers orders of increasing complexity requiring input from multiple stakeholders (operations, sales, AR, buyers) Required to handle contract renewals and contract maintenance or changes of more complex configuration or change of purchase order, including blanket orders. Account maintenance / creation of Vendors and New Customers May assist with special permitting needs for customer site visits and projects Heavy collaboration with buyers, warehouses and branches in maintaining appropriate inventory, generates purchase orders – applicable for regular and Rental Inventory

Requirements

High school diploma or equivalent plus 5 years of applicable work experience or Bachelor’s degree with 3 years of applicable work experience
Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks
Able to collaborate with other disciplines
Ability to understand concepts in execution, broader organizational impact, and strong organization skills
Understanding of general business concepts
Strong communication skills
Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Strong ERP fluency in relevant systems
Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
Fluency in a Field Service and CRM application such as Salesforce

Responsibilities

Create and maintain safe working environment and culture within the organization
Drives resolution of internal and external customer needs and expectations
Identify and raise awareness towards process gaps to enable efficiency & effectiveness
Assist with process analysis and resolution identification
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment; usually works with little to no supervision, works independently
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy
Specializing in specific areas of expertise
Independently arrive at solution to satisfy needs of customer in alignment with our policies