Branch Operations Manager Asheville Hwy

Wells Fargo Bank•Spartanburg, SC

2d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller operations and risk controls to provide strong customer service and colleague experience, while ensuring teller work is completed promptly, accurately, and in compliance with applicable requirements. It includes managing teller-line schedules and daily operations, resolving operational issues under regional banking management, and supporting customers and employees with concerns or complaints. The manager provides feedback and ideas to improve service and performance processes, performs operational and customer-support tasks, and interacts directly with customers. The role also coaches and develops a diverse team, manages people and financial resources for branch operations, mentors direct reports, and assists with hiring. This Loan Originator (LO) position may involve assessing customer needs and referring customers interested in a dwelling-secured product to a SAFE team member. The role may assist customers without taking an application or offering or negotiating transaction terms. LO employees must meet applicable Consumer Financial Protection Bureau and Wells Fargo qualification and ongoing regulatory requirements, including financial responsibility, character, financial fitness, and background standards. A current credit report is used for evaluation, but the credit score is not included. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending customer concerns, and resolving complex issues.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking-industry laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer/leadership reporting.
Relevant military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations to deliver exceptional customer service and colleague experience, and ensure timely, quality, compliant completion of teller functions.
Provide feedback and ideas to improve customer service, colleague experience, and related performance-management processes and tools.
Perform operational and customer-support tasks.
Serve customers, engage them in conversation, and build relationships.
Manage the teller-line schedule and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulatory, policy, procedural, audit, and escalation requirements.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to achieve their potential and business objectives.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports and support talent development and hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.