Branch Operations Manager

Shore United Bank • Chestertown, MD

8d • Onsite

About The Position

Shore United Bank is seeking a Branch Operations Manager (Assistant Branch Manager) to join our team. In this key leadership role, you support day‑to‑day branch operations while helping guide and develop the team to deliver excellent customer experiences. This position combines operational oversight, problem‑solving, and hands‑on customer support, ensuring the branch runs smoothly and efficiently. If you enjoy leading by example, working in a fast‑paced environment, and growing your career in branch leadership, this role offers impact and advancement.

Requirements

• High school diploma/GED equivalent.
• Bachelor’s degree in related field or equivalent banking experience.
• A minimum of three years’ experience in a branch role.
• Prior experience in a supervisory role.

Responsibilities

• Supports the Branch Manager in overseeing the daily workflow of the branch.
• Assist Branch Manager in implementing business development strategies for the branch to achieve goals.
• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Make business development calls to prospective new customers and to current customers to enhance customer relationships.
• Assist Branch Manager in efforts to reach profit, performance, and customer service goals.
• Serve as an active member of the branch team by performing all the duties of a Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist as necessary.
• Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met.
• Ensure the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Ensure branch facilities and maintenance needs are addressed.
• Assist with monitoring branch financial activities, perform audits, reviewing and preparing reports, and managing cash levels for branch.
• Attend and lead Branch Team huddles and meetings as scheduled.
• Manage branch operations when the Branch Manager is absent.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Benefits

• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level