Branch Operations Lead - Lebanon Branch - Lebanon, OR

JPMorgan Chase & Co. • Lebanon, OR

7d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and other experts to ensure clients’ financial transactions are handled accurately and carefully while following bank policies, procedures, and regulatory requirements. The role combines client service with leadership of branch operations, including helping clients use self-service banking options and building lasting relationships.

You will help maintain a welcoming branch environment, support the branch team with current policies and procedures, and help ensure the branch meets control expectations. The position requires completing the Branch Operations Lead Training Program before placement and traveling as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
• Ability and interest in educating the branch team and partners.
• Ability to build client connections, educate clients, and refer them to experts when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings, and build trusted relationships.
• Communicate clearly and politely to understand clients’ needs, check them into the waiting queue, and support a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch employees and work with the team to support specialized financial needs and lasting client relationships.
• Explain self-service banking options to clients.
• Work with the Branch Manager on branch operations, including loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED