Branch Operations Lead, Temple 5th Street Hwy Branch, Temple, PA

JPMorgan Chase & Co. • Muhlenberg Township, PA

11d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will support branch operations while working closely with the Branch Manager, branch employees, and other experts. You will ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines client service, operational leadership, and team communication.

You will assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You will review branch operations and keep the branch team informed about policies and procedures. In partnership with the Branch Manager, you will help maintain strong controls and ensure the branch meets compliance, audit, and loss-control expectations. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability and interest in educating branch team members and partners about policies and procedures.
• Ability to build client connections, educate clients, and refer them to experts when appropriate.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and help ensure smooth visits.
• Lead branch operations, including management of cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and collaborate to support specialized financial needs and lasting client relationships.
• Educate clients about self-service options for accessing their accounts.
• Support the Branch Manager across branch operations, maintaining high standards for loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about current policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching. Additional benefits and programs are available based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED