Branch Operations Lead - Troup Hwy Branch - Tyler, TX.

JPMorgan Chase & Co. • Tyler, TX

11d • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you help ensure clients’ financial transactions are handled accurately and carefully while following bank policies, procedures, and regulatory requirements. You work closely with the Branch Manager, branch employees, and specialists to support branch operations and create a welcoming client experience.

The role includes helping clients with transactions, managing lobby flow, and introducing them to self-service banking options. You also review branch operations, keep the team informed about policies and procedures, and help the branch meet control expectations. The position requires successful completion of the Branch Operations Lead Training Program before placement and travel as needed for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability to educate the branch team and partners and keep them informed.
• Ability to build client relationships, educate clients, and refer them to experts when needed.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, anticipate clients’ needs, and help ensure a smooth visit through the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to the branch team and work together to address specialized financial needs.
• Share self-service banking options with clients.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards.
• Review branch operations and keep the branch team informed about policies and procedures.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED