Branch Operations Lead - Roe & 119th Street Branch - Leawood, KS

JPMorgan Chase & Co. • Leawood, KS

8d • Onsite

About The Position

As a Branch Operations Lead at Chase, you will oversee branch operations and work closely with the Branch Manager, branch employees, and specialists to provide a welcoming and helpful client experience. You will handle financial transactions accurately and in accordance with bank policies, procedures, and regulatory requirements; introduce clients to self-service banking options; and build lasting client relationships. You will also review branch operations and keep the team informed about policies and procedures, helping the branch meet control expectations.

The role includes greeting and assisting clients, managing lobby flow and meeting schedules, leading branch operations and cash devices such as the cash vault and ATM, resolving client issues, and supporting loss control, compliance, and audits. You must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings. The position is based at the Roe & 119th Street Branch in Leawood, Kansas, and requires availability for branch hours, including evenings and weekends.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Attention to detail and strong organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability to educate branch team members and partners and keep them informed.
• Ability to build client relationships, educate clients, and refer them to specialists when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage check-in and the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch team members and coordinate assistance for specialized financial needs.
• Inform clients about self-service banking options.
• Support branch operations with the Branch Manager, maintaining standards for loss control, compliance, and audits.
• Educate the branch team and partners and keep them informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement.
• Travel as required for in-person training and meetings.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED