Branch Operations Lead - Flamingo and I215, Las Vegas, Nevada
About The Position
As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and specialists to ensure clients’ financial transactions are handled accurately and carefully while meeting bank policies, procedures, and regulatory requirements. You will assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You will also review branch operations and keep the team informed about policies and procedures, helping the branch meet control expectations and provide a welcoming client experience. The role includes completing the Branch Operations Lead Training Program before placement and traveling as required for in-person training and meetings. The position is based at Flamingo and I215 in Las Vegas, Nevada, and requires availability for branch hours, including weekends and evenings.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Adherence to policies, procedures, and regulatory banking requirements.
- Attention to detail, organization, and ability to manage multiple tasks.
- Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
- Ability and interest in educating branch team members and partners about policies and procedures.
- Ability to build client relationships, educate clients, and refer them to specialists when appropriate.
- Ability to travel as required for in-person training and meetings.
- Successful completion of the Branch Operations Lead Training Program before placement.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate clearly and politely to understand and address client needs, including checking clients into the waiting queue and helping ensure smooth visits.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues promptly and effectively while following bank policies and procedures.
- Connect clients with branch employees and specialists to support their financial needs and build lasting relationships.
- Introduce clients to self-service banking options.
- Support the Branch Manager in branch operations, including loss control, compliance, audits, and secure, smooth branch functioning.
- Review branch operations and keep the branch team informed about policies and procedures.
- Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.
Benefits
- Competitive total rewards package, including base salary based on role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
