Technical Support Representative - Las Vegas, Nevada

Lutron Electronics Co., Inc • Las Vegas, NV

4d • Onsite

About The Position

Lutron is seeking service-focused individuals to join our DIY and PRO Technical Support teams at our Las Vegas office location. These roles are ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences. As a member of our team, you’ll provide technical assistance to a wide range of customers — from retail end users to residential and commercial clients — helping them get the most out of Lutron’s innovative lighting and shading solutions.

Requirements

• High School Diploma or GED equivalent required
• Minimum 1 year customer facing experience required
• Must live within commutable distance of Las Vegas, NV to accommodate in-office schedule
• Willingness and ability to work 12 to 16 weekend shifts per year? (A weekend shift equals a Saturday or Sunday shift, not both weekend days.)
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

Nice To Haves

• prior troubleshooting experience a plus

Responsibilities

• Serve as a trusted advisor to current and prospective customers by offering expert guidance on product education, selection, and compatibility — acting as a one-stop solution for their needs.
• Build strong customer relationships through clear, confident communication and exceptional interpersonal skills that foster trust and satisfaction.
• Provide calm, reliable support to customers navigating technical challenges, ensuring a smooth and reassuring experience.
• Diagnose and resolve complex product issues by applying your technical expertise and problem-solving skills.
• Support residential and commercial installations using your knowledge of electrical systems, networking, and system integration.
• Collaborate cross-functionally with engineering and product teams to share detailed insights and feedback that drive continuous improvement.
• Acting as the voice of the customer, advocating for their needs and experiences while expanding your internal network across departments.
• Thinking creatively and strategically to develop innovative solutions that address business challenges and enhance customer satisfaction.
• Upholding our position as an industry leader with your impressive communication and problem-solving skills.

Benefits

• Comprehensive training and mentorship to build a strong foundation in product knowledge and customer support — including hands-on learning, shadowing opportunities, and personalized guidance to help you grow your career at Lutron.
• Competitive, all-inclusive benefits package designed to support your health, well-being, and financial future.
• Broad exposure across the organization, giving you insight into key areas such as engineering, quality, field service, and more — helping you understand how your work connects to the bigger picture.
• 401k + match
• health, dental, and life insurance
• paid vacation (amount based on tenure with the company)
• flexible spending account
• tuition reimbursement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED