Branch Operations Lead - Metro Southwest Market - Lakewood, CO

JPMorgan Chase & Co. • Lakewood, CO

4d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you will work closely with the Branch Manager, branch employees, and specialist teams to oversee branch operations and help clients have a welcoming, smooth banking experience. You will assist clients with financial transactions, introduce self-service banking options, build trusted client relationships, and help the branch team stay informed about policies and procedures. You will support compliance, loss control, and audit standards while ensuring transactions are handled accurately and in accordance with bank policies and regulatory requirements. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy.
• Ability to work collaboratively and build meaningful client relationships.
• Ability to educate clients and refer them to subject-matter experts when needed.
• Successfully complete the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage check-in to the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Introduce clients to branch team members and coordinate assistance for specialized financial needs.
• Share self-service banking options with clients.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards.
• Educate the branch team and partners and keep them informed about policies and procedures.

Benefits

• Competitive total rewards package, with base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED