Branch Operations Lead- Detroit Metro Southwest- Detroit, MI

JPMorgan Chase & Co. • Taylor, MI

12h • Onsite

About The Position

At Chase, the Branch Operations Lead works at the heart of branch operations, partnering closely with the Branch Manager, branch employees, and expert teams. The role ensures clients’ financial transactions are handled accurately and carefully while following company policies, procedures, and regulatory requirements.

The position combines client service with operational leadership. The Lead assists clients with transactions, introduces self-service banking options, and builds lasting client relationships. They review branch operations, keep the branch team informed about current policies and procedures, and help ensure the branch meets or exceeds control expectations.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement as a Branch Operations Lead.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability to educate branch team members and partners and keep them informed.
• Ability to build client connections, educate clients, and refer them to expert teams when appropriate.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and support a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to the branch team and coordinate service for specialized financial needs.
• Explain self-service banking options that enable clients to access their accounts at any time.
• Work with the Branch Manager on branch operations, including loss control, compliance, and audits.
• Help educate the branch team and keep team members informed about policies and procedures.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED