Branch Operations Lead - Metro Southeast Market - Lone Tree, CO

JPMorgan Chase & Co. • Lone Tree, CO

4d • $26 - $32 • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you help ensure branch operations run smoothly, securely, and in accordance with bank policies, procedures, and regulatory requirements. You work closely with the Branch Manager, branch employees, and subject-matter experts to provide clients with precise, thoughtful service and an exceptional branch experience.

The role combines client-facing banking support with operational leadership. You assist clients with transactions, manage lobby flow, schedule meetings, resolve issues, and introduce clients to self-service banking options. You also oversee branch operations, including cash devices, and help the team stay informed about policies and procedures. In partnership with the Branch Manager, you support loss control, compliance, and audit standards.

Successful candidates must complete the Branch Operations Lead Training Program before placement and be able to travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Must successfully complete the Branch Operations Lead Training Program before placement.
• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and organization while managing multiple tasks.
• Demonstrate leadership and operational proficiency, with accurate transaction handling and the ability to work collaboratively.
• Build meaningful client connections, educate clients, and refer them to appropriate experts when needed.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage check-in to the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and collaborate to support specialized financial needs.
• Explain self-service banking options to help clients access their accounts at any time.
• Support the Branch Manager with branch operations, loss control, compliance, and audits.
• Help educate the branch team and partners and keep them informed about policies and procedures.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED